We are here to help you with account access, app issues, reminders, care plans, and billing questions.
If you contact us, please include your device type (iPhone/Android), app version, and a short description of the issue so we can help faster.
Make sure to send the diagnostic data to us by clicking on
Menu -> Support -> Send Diagnostic Data
in the app.
When reporting an issue, please include:
GlycoSense is a wellness and care coordination tool. It is not intended to replace professional medical advice, diagnosis, or treatment. If this is a medical emergency, contact local emergency services immediately.
Please reach us at support@glycosense.com if you cannot find an answer to your question.
No. GlycoSense supports care coordination and daily tracking. Always consult your healthcare professional for diagnosis and treatment decisions.
Open the login screen, tap Forgot Password, and follow the OTP verification steps sent to your registered contact.
Tip: Generate a passkey on your device for a secure, passwordless login. Go to Menu (three horizontal lines) -> Settings -> Set up Passkey and follow the simple instructions.
Check:
Open Care Team or Appointments, then book, reschedule, or cancel directly from that section
Go to Menu -> Settings -> Delete Account.
Tip: GlycoSense will prompt you to save your data. Please do store it safely.
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